To change your order, you would have to cancel it prior to it being dispatched from our warehouse. You can send us an e-mail on marketing@sublimehouseoftea.com with the following details: date of order, order number and reason for cancellation. Our customer service agent will assist you through the process of cancelling your order. After this, you may place a fresh order. However, after products have been dispatched, changing, cancelling or refunding will not be possible.

Yes, you can place multiple orders. However, order packing and deliveries will be as per each order placed.

Yes, you can place multiple orders with different delivery addresses.

The system has been built to only allow sale of items that are in stock. An order cannot be placed for ‘Out of Stock’ products. However, in the rare scenario that an order is placed for something that is out of stock, we will cancel the order and initiate a full refund. If you wish to order an item that is out of stock, you can hit the Notify Me button and you’ll get a notification when it is back in stock.

To cancel your order, it would have to be cancelled prior to it being dispatched from our warehouse. You can send us an e-mail on marketing@sublimehouseoftea.com with the details like, date of order, order number and reason for cancellation. One of our customer service executives will assist you through the process of cancelling your order. We will initiate the refund thereafter. This cannot be done once the product has been dispatched from our warehouse.