Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sublime House of Tea's relationship with you in relation to this website.

The terms 'Sublime/Sublime House of Tea/Sublime Tea/Sublime Tea House' or 'us' or 'we' refers to the owner of the website whose registered office is Sublime House of Tea, UB City, #801, 8th Floor, Vittal Mallya Road, Bangalore - 560 001. Our company registration number is 590/08.09. The term 'you' refers to the user or viewer of our website.

These terms & conditions have been in force since 31st January 2014, and was last updated on 11th February 2014.

The use of this website is subject to the following terms of use:
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Sublime's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority of India and to the exclusive jurisdiction of the Bangalore courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Shipping & Delivery Policy:

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms. Sublime is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (Unless explicitly specified at the time of Order). Sublime is in no way responsible for any damage to the order while in transit to the buyer. Sublime is proud to use EBS's Payment Gateway for fast, easy and efficient secure payments. All major credit & debit cards are accepted.

Shipping & Delivery Policy (Services):

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 80 2500 1236 or +91 95358 99977.
How is delivery charge calculated for multiple units and some products?

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the website adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three consignments weighing 100gms, 250gms and 500gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee for ordering the three consignments as a single order instead of what he/she would've paid if ordered separately.

Cancellation:

Sublime Tea believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Both the Client and ourselves have the right to terminate/Cancel the orders.

Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that the Sublime Marketing Team has obtained on special occasions like Diwali, Dusshera, Eid, Valentine's Day, etc. These are limited occasion offers and therefore cancellations are not possible.

Cancellation Notification - in person, via email, mobile phone 'text message' and/or fax, or any other means will be accepted subject to confirmation in writing.

Refund:

Returned cheques will incur a sum of INR 700 to cover banking fees and administrative costs. In an instance of a second returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service within 24 hours of receiving the item. The Customer Service Team after looking into your complaint will take an appropriate decision.

Your accessing of this website and/or undertaking of a booking indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Contacting Us:

If there are any questions regarding these terms, you may contact us using the information below:
Sublime House of Tea
UB City, #801, 8th Floor,
Vittal Mallya Road,
Bangalore - 560 001
Karnataka, India
T: +91 80 2500 1236
M: +91 95358 99977 / +91 7022892410
E: marketing@sublimehouseoftea.com